Terms and Conditions

General Terms and Conditions of the online store expobiro.si

The General Terms and Conditions of the online store expobiro.si are drawn up in accordance with the Consumer Protection Act, recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.

Definition of terms

The provider, manager and owner of the online store is the company Expo biro d.o.o., Miklavška cesta 57, 2311 Hoče, SI 67702619
The user is a company or a natural person who uses our system, i.e. the buyer in the online store
The online store is an information system intended for the presentation and sale of products to the user

The provider undertakes to always provide the buyer with the following information:

the identity of the company (company name and registered office, company identification number)
contact addresses that enable quick and effective communication (e-mail, telephone)
the main characteristics of the goods or services (including after-sales services and guarantees)
the availability of products (every product or service offered on the website should be available within a reasonable time)
the terms of delivery of the product or performance of the service (method, place and time of delivery)
all prices must be clearly and unambiguously determined; it must be evident whether they already include taxes and transport costs
the method of payment and delivery

Copyright

All content on the website and subpages of the Online Store expobiro.si is protected by copyright. Any action that in any way interferes with the copyright of the authors of the site is prohibited. The logo, name of the site and store, texts, images and other content are all the property of the company Expo biro d.o.o. Image material is also protected by copyright and is the property of the company Expo biro d.o.o. The use of content and images for public and commercial purposes is prohibited without the prior written permission of the owner of the online store expobiro.si.

GENERAL PROVISIONS

1. Validity of the General Terms and Conditions

The provisions of the General Terms and Conditions apply to all electronic commerce services and supplement the provisions of the applicable legislation governing the field of consumer protection, the protection of personal data and other areas related to the electronic business of the company.
If, due to a change in the applicable regulations governing these areas, any provision of these General Terms and Conditions becomes invalid, this does not affect the validity of the remaining provisions and thus these General Terms and Conditions.

The manager of the online store has the right to occasionally supplement and amend these General Terms and Conditions. Any change becomes valid from the moment it is published on the website expobiro.si. It is considered that the user agrees with the changes and supplements if, after the publication of the changes, he continues to use the electronic services.

2. Responsibility for the operation and content of the online store

When managing the website, the manager will try to ensure the up-to-dateness and accuracy of the data contained on these pages (company identity, contact addresses, main characteristics of goods, price and availability of products, terms of product delivery or order/service execution, method of payment and delivery, validity of the offer, complaint procedure).

When managing the website, the manager makes every effort to ensure that all services are available 24 hours a day, 7 days a week, but does not guarantee that the electronic services will operate without interruptions, without problems, without errors or mistakes, nor does it guarantee the successful use of these services.

The website contains so-called cookies for the purpose of ensuring the smooth operation of the site. The manager does not collect any personal data about visitors to the website.
When publishing products for sale, the manager also offers photographs that are of a symbolic nature and do not guarantee the properties of the product.

The manager reserves the right to change the content of its web pages or change individual service parameters or discontinue services at any time for technological, legal or business reasons without prior notice.
To the extent permitted by law, any liability of the company Expo biro d.o.o., the manager or any other legal or natural person (hereinafter other persons) who participated in the creation and production of the website expobiro.si is excluded.

The company Expo biro d.o.o. or other persons are in no case liable for the loss or impaired availability of data or any other incidental, indirect, special or consequential damage arising from the use or inability to use the services, including and without limitation regarding lost revenue or expected profit, loss of goodwill, loss of business, loss of data, technical errors or malfunction or other damaging events.

We apologize for any errors on this website (prices, delivery times, product descriptions, etc.) and will normally inform you about them before dispatching the shipment. The company Expo biro d.o.o. or other persons are also not liable for errors on the site and will correct them as soon as possible according to their capabilities.

The manager may, at its own discretion, cancel or temporarily prevent access to and use of the services located on the website expobiro.si due to violation of these General Terms and Conditions or applicable regulations or any other conduct that the company considers illegal or harmful to third parties or to the operation of the services.

3. User responsibility

The user is obliged to use the electronic services in accordance with the applicable regulations and these General Terms and Conditions. The user may use the services in his own name and on his own account and in the name and on the account of those business entities for which he has, in accordance with applicable regulations, authorization or other legal basis for such business connection or representation.

The user expressly agrees that he uses the services or any digital content related to electronic commerce exclusively at his own risk.

The user expressly undertakes that when using electronic services he will not act unlawfully or endanger the information security of electronic services (e.g. false representation, transfer of illegal content, infringement of intellectual property rights, unauthorized collection of personal data or business secrets, transfer of malicious software, unauthorized modification of content, disruption of communications in any direction or unnecessary burdening of electronic services, attempt of false representation and the like) or encourage third parties to such conduct.

The user agrees that any data or documents sent and confirmed using electronic services will be considered complete and accurate.

The user undertakes to carefully protect his personal password and not to give it to third parties for use or inspection and is fully liable for any damage that is directly or indirectly caused because unauthorized third parties used his access to electronic services (especially when making a purchase). The user also undertakes, taking into account the user instructions of hardware and software manufacturers, instructions and warnings of the company Expo biro d.o.o. and other professional rules, warnings, instructions and recommendations, to ensure the highest possible level of security measures and reduction of risks of unauthorized access or endangerment of data or operation of electronic services and to immediately notify the managers of the website expobiro.si of all possible security incidents related to the use of electronic services.

The user may, at his own discretion and in accordance with the instructions, cancel the use of electronic services (cancellation of registration) and request the deletion of the username and other data stored for the purpose of accessing this data.

REGISTRATION AND LOGIN

1. Visiting and browsing the website expobiro.si

The use of the website expobiro.si is enabled to all natural and legal persons, whereby registration or login is not required to view the pages. Registration or login is only required in the case of a potential product purchase.

2. User registration

Upon registration in the online store, the visitor obtains a username, which is the same as his e-mail address, and a password, which he chooses himself. The username and password unambiguously identify and link the user with the completed data. After registration, the visitor becomes a user and acquires the right to purchase. These General Terms and Conditions govern the operation of the online store expobiro.si, the rights of the user and the business relationship between the provider and the buyer.

Logging into the system (log in) enables the website manager to properly identify the previously registered user and allows him to make subsequent purchases without re-registration.

The user’s e-mail address is used as the username; the password chosen by the user can be changed at any time after successful login to the website.

3. User login

Logging into the system allows the registered user to make an immediate product purchase, view past orders, manage the user account, subscribe and unsubscribe from newsletters and additional benefits.

PURCHASE PROCEDURE

1. Purchase

The purchase is made by selecting products into the shopping cart and when the user selects the product or products and confirms by clicking the SUBMIT ORDER button, the online store automatically “generates – creates” and sends an e-mail with the order details (products, prices, quantities, user data …). This confirms the order and the products will be shipped in the shortest possible time.

By purchasing, you agree to receive promotional messages on the provided e-mail address several times a month, from which you can unsubscribe at any time using the procedure described in the received e-mail.

2. Delivery time

In the case of limited quantities (last pieces), the customer will be informed of any changes.

The following delivery times are set in our offer:

– 1-3 days: goods in our warehouses or in stock;
– 15-30 days: for goods in the supplier’s warehouse or in transit;
– 30 days: goods made to order;

The trader reserves the right, in the event that the ordered products cannot be delivered in the ordered quantity, to offer the customer the possibility to withdraw from the purchase contract or to correct the order.

3. Shopping cart and order submission

The prospective buyer makes the purchase (after registration) using the shopping cart, into which he adds the products he intends to buy, and can also remove them from the cart before purchase. The product is added to the cart by confirming the “add” button, whereby the product is displayed in the cart. If you are buying multiple products, repeat the procedure until you select the last item; otherwise, continue the purchase by clicking the “checkout” button.

Form “1” opens where you can change the billing address and delivery address if you do not want to receive the item at the address you provided during account registration.

When you fill out the form, click the “continue” button to proceed to form “2”. If the shipping address is different from the billing address, form “3” opens. Select the delivery method. By clicking the “continue” button, form “4” opens where you select the payment method. In form “5” you can review the submitted order and confirm it by clicking the SUBMIT ORDER button and complete the purchase.

You will receive a confirmation of receipt of the order at your e-mail address, which is the basis for issuing an official proforma invoice (valid only in case of payment by proforma invoice), which you will receive at the provided e-mail address. In the case of cash on delivery payment, the package will be handed over for delivery.

4. Technical means for identifying and correcting errors before submitting the order

Before the buyer submits the order, an order preview opens where he can check the data he has filled in for the purpose of submitting the order. In case of incorrect entry, the buyer can correct the errors by selecting the Edit cart function. If he does not wish to submit the order, he can close the page or leave the order submission and thus interrupt the submission and confirmation of the order.

5. Order confirmation

The order on the website expobiro.si is confirmed when the buyer confirms the submitted order during the checkout process and when he receives an automatic return e-mail with confirmation of receipt of the order.

6. Cancellation of the order

The buyer can cancel a submitted order in the following ways:

by sending a message by e-mail with a request to cancel the order;
by not paying the issued official proforma invoice within 3 days of receipt;

7. Rejection of the order

The website manager may, until the issuance of the notification that the order is being processed, reject an order for which it determines that it cannot be executed under the stated conditions.
If the company cannot fulfill its obligations because the goods are not available or because there are no conditions for performing the services, the manager will immediately notify the user and return all possibly previously made payments in the same way as if it were a withdrawal from the contract.

8. Conclusion and fulfillment of the contract

The purchase contract or proforma invoice is concluded when the buyer receives the official proforma invoice and pays it within 3 days, or in the case of cash on delivery payment, when the seller unambiguously establishes the identity of the buyer and obtains consent for the shipment of the goods.

The purchase contract (order) is stored in electronic form on the server of the website expobiro.si and is accessible to the user in the user profile (My Account). The buyer may, at any time during the duration of the contractual relationship, request the submission of the contractual terms in written form.

If you have not received an invoice or confirmation by post, e-mail or together with the product for the ordered item, please inform us immediately.

The company must fulfill its obligation from the sales contract within the period specified in point 2 of the General Terms and Conditions, unless otherwise agreed with the user. If the company cannot fulfill its obligations because the goods are not available or there are no conditions for performing the services, it will immediately notify the user and, if the company has already accepted any payment in such a case, return it to the user in the same way as if it were a withdrawal from the contract.

9. Invoice and accompanying notices

The invoice is issued on a durable medium, in written form, with itemized costs, and is delivered to the buyer together with the delivery of the goods.
At the same time, the buyer also receives written notice of:

the right to withdraw from the contract and the methods and conditions for exercising this right or notice when the buyer does not have this right;
the address to which the buyer can send his objections, comments, requests, statements and praises;
the service department and valid warranty conditions;
the conditions for termination of the contract when it comes to contracts concluded for an indefinite period or for a period longer than one year.

WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS

1. Right of withdrawal from the contract

The buyer (a natural person who acquires or uses goods and services for purposes outside his professional or business activity) has the right to withdraw from the contract and return the purchased goods within fourteen (14) days from the receipt of the goods without any compensation.

The above applies only to products from stock.

2. Method of exercising the right

The buyer is obliged to notify the seller in writing within the period specified in the above paragraph of the withdrawal from the contract, without being obliged to state the reasons for his decision. The buyer sends the notice to the registered office of the seller’s company (Expo biro d.o.o., Miklavška cesta 57, 2311 Hoče) or to the contact e-mail address: info@expobiro.si. For this case, the buyer is also provided with a goods return form at this link HERE.

The return of the received goods within 14 days after receipt without prior written notice is also considered a withdrawal from the purchase.

The buyer must return the goods received on the basis of the contract from which he has withdrawn to the provider together with the message of withdrawal or at the latest within fourteen (14) days after sending the message of withdrawal.

3. Buyer’s obligations upon withdrawal from the contract and costs associated with withdrawal

The buyer must return the received goods undamaged and in unchanged quantity; the goods must be unused and in original packaging. A copy of the invoice and all other accompanying documents must be enclosed.
The buyer himself bears the risk of loss, damage or destruction of the product he wishes to return or exchange, unless this occurred without his fault.
The only cost that burdens the buyer in connection with the withdrawal from the contract is the cost incurred when returning the purchased item.

4. Seller’s obligations upon withdrawal from the contract

If, in the case of withdrawal from the contract and at the buyer’s request, no replacement of the goods has been made, the seller returns the entire purchase price as soon as possible, otherwise at the latest within fourteen (14) days from receipt of the notice of withdrawal from the contract. The purchase price is returned to the buyer’s bank account, which he provides together with the notice of withdrawal.

5. When the buyer has no right of withdrawal

The buyer has no right to withdraw from the contract:

for contracts whose subject is goods that were manufactured according to the exact instructions of the consumer, which were customized to his personal needs, and which by their nature are not suitable for return;

The seller will not accept the returned shipment if there are any visible signs of use, especially as:

In the case of sealed equipment, if the seal (e.g. original label) is broken or damaged;
In the case of mechanical and cosmetic damage to the goods;
If the buyer has not properly and adequately protected the returned goods for transport and this could cause further malfunctions in the operation of the equipment.

WARRANTY AND COMPLAINTS

1. Warranty for flawless operation of the item

In accordance with the law, the manufacturer of the goods is obliged to provide the buyer with a warranty for the flawless operation of the item, if it concerns goods for which a warranty must be issued. The buyer exercises the warranty claim directly with the seller or an authorized service.

The product has a warranty if it is stated in the warranty card or on the invoice, which is delivered to the buyer together with the product. In this case, the buyer will also receive instructions for assembly or use and a list of authorized services. The warranty periods are indicated on the warranty card or on the invoice.

The products published on the website expobiro.si have a warranty if it is written next to the item being published; otherwise, please contact our order service where you will receive specific information about the existence of a warranty for the individual product.

2. Rights under the warranty

Based on the warranty, the manufacturer must ensure the repair of the defect at the latest within 45 days from the receipt of the request for repair, otherwise it must replace the product with an identical new and flawless product. The manufacturer is obliged to provide free repair and maintenance of the product throughout the warranty period; after the expiry of this period, only against payment.

3. Procedure for exercising rights under the warranty

The buyer must, within the warranty period and under the warranty conditions, request the repair of defects with a written application, and must enclose the product, the warranty card and a copy of the invoice. The buyer has no costs for the repair of defects or replacement of the product.

If the seller determines that the defect on the product occurred due to the buyer’s improper handling, which shows that the warranty claim is unjustified, the product will be sent back with a written notice at the buyer’s expense.

4. Complaint

In the event that the ordered product does not have the characteristics and qualities that the seller expressly promised or the seller shipped the wrong product (in the wrong quantity, in the wrong color, etc.) or otherwise differs from the order, the buyer may complain about the goods with a written notice addressed to the company. In the case of incorrect delivery of the product, the buyer must immediately notify the seller, who will try to resolve the complaint in the shortest possible time.

The buyer must notify the seller in writing of the complaint and send the product to its registered office, accurately describing the defect and stating the complaint request. In addition to the goods with all accompanying additional equipment, the buyer must also enclose a copy of the invoice, the warranty and service list and any other accompanying documents. The complaint form is located at this link.

The seller will respond to the written notice within 8 working days from receipt of the notice. If it determines that the request is unjustified, it will notify the buyer and return the item at his expense.

Within the framework of the complaint request, the buyer may request repair of the item, a reduction in the purchase price (proportionate to the defect), replacement of the goods or a refund of the purchase price (in this case, the purchase price may be reduced for the time of use of the item, but by no more than the amount by which the market value of the item has decreased due to use).

5. Rejection of the complaint

The company Expo biro d.o.o. reserves the right to reject the complaint in the following cases:

If the goods have mechanical damage to the housing or components;
If the goods were not returned in the original packaging;
If the buyer does not provide a copy of the invoice;
If the goods were sent to our address with cash on delivery;
If mechanical damage to the items or any malfunctions occurred due to improper packaging and shipment;
If all the equipment that was provided to the customer at the time of purchase and the warranty card are not enclosed with the items.

6. Damage

The seller, taking into account the limitations on exemption from liability, is not liable for:

Defects caused by improper use, negligent or intentional conduct of the buyer (or third parties from the buyer’s sphere), mechanical damage and defects in the case of force majeure or natural disasters;
Damage that occurred during transport by the carrier.

FINAL PROVISIONS

1. User opinions and complaints

The user addresses his opinions, inquiries, comments, complaints and objections to the registered office of the company Expo biro d.o.o. or to the e-mail address: info@expobiro.si. Any complaints are resolved by the manager as a priority and in the spirit of good business cooperation. For this purpose, the manager will confirm to the buyer within 8 days of receiving the written complaint that he has received his complaint and inform him of the course of the procedure and the expected time of resolution.

2. Dispute resolution

If a possible dispute between the user of the services and the service provider cannot be resolved amicably using the complaint resolution method, the dispute will be resolved before the competent court in Maribor.

Consumer dispute resolution, link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

As a provider, we do not recognize any IRPS provider.